With Khedmah now part of Dhofar Investments following the strategic merger with OIFC Khedmah, we’re entering a new era designed to accelerate innovation, strengthen governance, and expand digital services across Oman.
A new home under Dhofar Investments
This year, the merger brought together Dhofar Investments’ financial strength and investment expertise with Khedmah’s operational capabilities and innovation-led service model — creating a unified platform built for sustainable growth and national digital advancement aligned with Oman Vision 2040.
Importantly, throughout the merger process and after completion, Khedmah’s services have continued without interruption, delivered by the same dedicated teams.
What’s new in Khedmah this year
1) A clearer, stronger roadmap: fintech + smart services
Following the merger, Dhofar Investments stated its intent to accelerate innovative financial services through the Khedmah platform, fast-track technology adoption, and broaden secure, accessible digital channels across communities.
Khedmah’s ecosystem direction has been reinforced publicly as one platform bringing key services together — bill payments, top-ups, e-wallet, remittances, and expanding into more lifestyle and smart services.
2) Expanded utility enablement and coverage (including Dhofar water bill payments)
A notable 2025 update was the announcement that water bill payments in Dhofar are available through Khedmah channels — including branches and digital options.
On the app side, Khedmah continues positioning itself as a single place to manage and pay electricity and water bills across providers in Oman, including Nama entities.
3) More ways to pay: digital + physical channels working together
Khedmah’s service model this year has emphasized accessibility through multiple channels — app/online plus on-ground coverage — so customers can pay and manage services using what’s most convenient.
What this means for customers
This year’s changes are designed to deliver a simpler promise:
Khedmah’s direction is clear: making everyday transactions in Oman more seamless, reliable, and future-ready.
Looking ahead
2025 set the foundation. With Khedmah now under Dhofar Investments, the focus is on scaling what customers already trust — while expanding into smarter services that save time, reduce friction, and support Oman’s digital transformation.
